Terms & Policies

Shipping Policy and Disclaimer: 

Please make sure your address is correct before placing order we will not be responsible for incorrect addresses.  

We are responsible for your new purchase until it reaches the shipping carrier. Please request insurance to protect against loss or damaged packages during shipping. If you choose not to buy insurance and your purchase is lost or damaged by the shipping carrier, we cannot provide a refund. We are also not responsible to weather related damage or delays. Please understand this is completely out of our control. 

Private Label Stock Shipping Details: 

• Sample Orders: Free shipping for samples within the Continental US 
• Private Label Orders: Standard shipping rates apply
• International Orders: You will be contacted following order completion for shipping payments/shipping preferences. This includes Gallon Size Orders.
• Amazon FBA: Our team will notify you with the proper case size, quantity, and weight for postage shipping labels.  We DO NOT ship first-time buyers/orders who are not yet ungated on Amazon.

Contract Manufacturing Shipping Details: 

• Sample: Up to 3 samples ship free within the Continental US 
• Contract Manufacturing: Standard shipping rates apply
• International Orders: You will be contacted following order completion for shipping payments/shipping preferences.
• Amazon FBA: Our team will notify you with the proper case size, quantity, and weight for postage shipping labels.  We DO NOT ship first-time buyers/orders who are not yet un-gated on Amazon. 

Artwork & Design: 

• Labels: 2-3 weeks for printing services and application to packaging 
• Screen printing: 2-6 weeks for printing services
• Retail boxes: 4-5 weeks for printing services

Please allow 6-8 weeks for full production turn around time.

Artwork & Design Terms:  We offer free label and/or box design up to three revisions per order. Following three revisions standard rates apply ($85/hr).  Free artwork design assistance ONLY qualifies for purchased labels and/or boxes.  For any artwork rejected or canceled the customer is responsible for the billable artwork labor ($85/hr).  The free service does not include stock images and/or complex art design concepts. Customers are responsible for providing label images, complex designs, and specific text fonts. For example, if you would like a "leaf" your label you must provide the image to our designer. We strongly suggest purchasing the image from a royalty free site with the approval to use the image on your retail products. Nardo's Natural DOES NOT accept any responsibly regarding label claims and/or design infringement. Please speak to your legal team for guidance regarding label requirements and/or intellectual property protection. Nardo's Natural is not liable for any label claims and/or label requirements. For further information on proper label guidelines visit: https://www.fda.gov/cosmetics/labeling/regulations/ucm126444.htm

Customer Artwork Approval: 

Following the final artwork layouts, please view the attached image(s) and order details CAREFULLY. Reply with any requested changes. If no further changes are required, reply "APPROVED FOR PRINTING" via email.

• Labels: $75.00 for a physical proof  ***Labels typically are applied by machine. For small orders, labels are applied by hand. Labels may not be perfectly placed on the packaging due to human error and we do our best to apply them accurately. 
• Boxes: We can not print a physical proof for you to review.

Nardo's Natural is not responsible for any design or spelling issues that are not identified by the customer. Upon approval, the design file and job specifications will be forwarded to our production department and printed as it is.

Nardo's Natural is not accountable for errors in the final product caused by any of the following: Misspelling and Grammar, Damaged Fonts, Graphics, Bleeds, Punctuation, Wrong, Incorrect or Missing Folds, Crop Marks, Transparency, Cracks on Folds, Overprint. So, please Proof Read the attached artwork very carefully. By approving the above specification sheet you are also approving the terms and conditions mentioned on the website.  

*Free Label and Box storage.  Custom packaging including boxes, bottles, tubes, jars, labels, caps and other items are NOT insured. For insurance coverage please email Sales@NardosNatural.com. Additional storage of Labels, Boxes, Packaging, Etc will be stored ONLY 12 months after the customers most recent paid PO. Contact customer service to retrieve any un-used goods or inquire about paying for long-term storage. Any additional packaging un-used after 12 months will be discarded without any notification. 

terrorism policy covers damaged or destroyed property

UPC Codes: Many consumer fulfillment houses, like Fulfillment by Amazon, and larger retail stores require a Universal Product Code that they can scan as part of their inventory management process. You can learn more at GS1 US.

When including a barcode on labels and/or retail boxes, we recommend printing the art to scale and test that the barcode scans. Nardo’s Natural is not responsible for any faulty barcodes and/or non scannable barcodes.

Required for Your Label: The US Food and Drug Administration (FDA) requires specific information on cosmetic labels. You can find a complete guide to these requirements on their website. There you will also find a guide to help you understand what the law requires. Briefly, US law requires labels to: State “manufactured for (client’s name)” and must include your phone number and street address so your customers may easily identify and contact the distributor. Ingredients must be declared in descending order of predominance. Ingredients present at a concentration not exceeding 1% may be listed in any order after the listing of the ingredients present at more than 1% in descending order of predominance. Color additives of any concentration may be listed in any order after the listing of the ingredients, which are not color additives. If you are importing to another country be sure to familiarize yourself with that country’s labeling regulations. They can vary dramatically from country to country.

FREE Product Rendering: 1 image per product ordered / Size: 2000px x 2000px

Amazon Ungating: If you have difficulty and/or do not achieve "ungated status" through Amazon, we "Nardo's Natural" are not responsible and returns are not accepted. All sale are final. We will do our best to assist you with your Amazon business opportunity, however, we take no responsibility for the distribution of your products on Amazon.  

We do NOT offer returns and/or cancelations for any custom projects associated with FREE artwork and design assistance. Canceled orders will incur fees associated with artwork or labor cost. Nardo’s Natural records artwork/labor cost for each project, for any questions contact our team prior to any order.

Quality Manufacturing Practices:

Our private labeled products are produced in registered cosmetic facilities.

The FDA has compiled a guidance document for cosmetic manufacturers to assist in the creation of manufacturing and documentation procedures for the manufacturing of cosmetic products. Nardo’s Natural provides quality services and resources to assist in cosmetic brands, personal care products, premium formulations and quality packaging.  Nardo's Natural offers products and services from a collection of leading manufacturers within the USA.  We are proud to source labels and packaging locally in Florida. 

Safety and Allergy Guidelines:

The following safety guidelines should be observed before using and/or applying products:

• We offer a wide range of products. Each formula is different and may contain certified organic and/or synthetically produced ingredients. The ingredients, in rare cases, may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.

• Products may contain oils and kinds of butter from natural nuts, seeds, and fruit. If you have any allergies please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.

• Nardo’s Natural does not make a claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. Products are not approved by the FDA to treat, cure or prevent any disease. In the case of pregnancy please consult with your health care professional. All products are for external use only.

Title, Risk of Loss & Insurance:

Title. The Company & Customer hereby agrees that at no time during the period that Products are held by Nardo's Natural as Inventory in the Warehouse will Nardo's Natural hold title, or any other rights of ownership in the Inventory. Title in Inventory will continue to be held by Company & Customer until such time as the Products are delivered to the End-User.

5.2 Risk of Loss. The Company & Customer hereby agrees that at no time during the period that Products are held by Nardo's Natural as Inventory in the Warehouse will Nardo's Natural carry the risk of loss in the Inventory. Risk of Loss in Inventory will continue to be held by Company & Customer until such time as the Products are delivered to the End-User.  Nardo's Natural shall exercise commercially reasonable standards of care for all of Customer & Company’s Products in its possession but specifically disclaims liability of loss except for instances of Gross Negligence by Nardo's Natural.  

5.3 Insurance. THE CUSTOMER AND COMPANY HEREBY AGREES THAT IT IS CUSTOMERS & COMPANY’S RESPONSIBILITY, AT ALL TIMES, TO MAINTAIN AN INSURANCE POLICY THAT COVERS THE COST OF THE PRODUCTS HELD IN INVENTORY. The Customer & Company has the option of adding the Warehouse as a designated storage location to Company’s general inventory policy.  If requested by Company, Nardo's Natural shall allow premises inspection in order to assist the Customer & Company in obtaining coverage. 

5.4 No Insurance. The Customer & Company can choose not to insure its inventory. In this event, Nardo's Natural will, under no circumstances, be liable for any loss or damage to the inventory stored at Nardo's Natural's facilities. These events include, but are not limited to, theft, misuse, fire, natural disaster or any other event.

Terms:

• Standard shipping rates apply
• PayPal and Credit Cards may incur a 2% Processing Service Fee 
• All international customers are responsible for making pick up arrangements. All necessary information will be provided by a Nardo's representative. Nardo's will not make any pickup arrangements for any orders. 
• All orders must be paid prior to shipping (POD)
• All customers must provide signed sales tax certificate
• Shipment Refusal - 50% of handling fee will be charged plus shipping
• Products ship when order is complete. Any storage of product after 1 month will incur $45 storage fee (per pallet and/or less). Nardo's Natural is not a storage center and will assist with shipping to a fulfillment/distribution location, Amazon, and/or chosen location. 
• Restocking fee for any order cancellation - 10% 
• Customer warrants that he/she will comply with all labeling requirements of the Federal and State Laws, pertaining to the Food, Drug, and Cosmetic Act. Nardo's provides graphic design services, however, accepts no responsibility for misbranding, misleading or mislabeling any product/products. Nardo's Natural is not responsible for any artwork/graphic design errors, typos, layout issues after a customer approves art and is sent to print. The customer is solely responsible for reviewing the label.
• Sampling Products: Limit of 3 Samples per customer per sku. Continual sample purchases subject to order cancellation.
• Products may be discontinued at anytime, please be aware when ordering bulk labels, boxes and/or any other packaging/marketing components. 
• All sales are final.